Refund policy
You may request a return within 30 days after your order is delivered.
Before mailing anything, email support@rcjuice.com with your order number and the item you want to return. We will confirm whether the item is eligible and send return instructions.
Do not send a return without authorization. RCJuice is an online-only store and cannot accept walk-ins or in-person drop-offs.
Standard returns
For a change-of-mind or customer ordering-error return, the product must be essentially new and resellable: unused, uninstalled, unmodified, complete, in its original condition and packaging, and accompanied by proof of purchase.
Opening the product packaging only to inspect the item does not by itself make the item used, as long as the product remains unused, complete, and resellable.
An accepted standard return that meets these conditions receives a refund of the full amount paid for the item. RCJuice does not charge a restocking fee. Original outbound shipping is handled separately under Return shipping below.
Installed, soldered, programmed, powered, charged, run, or otherwise tried products are considered used and do not automatically qualify for a standard return. If a used product is not defective, contact us before mailing it. When practical, include clear photos from several angles showing the product, its packaging and included parts, and any wear or damage.
RCJuice may review the request individually, but acceptance and prepaid return shipping are not guaranteed. If RCJuice approves an exception, the refund may be reduced to reflect the product's condition, missing or damaged packaging or parts, testing required, safety, and resale value. We will explain the expected terms before return when practical; the final refund is determined after inspection.
If the product appears defective, follow the damaged-or-defective process below instead.
Sale-priced products follow this standard return policy unless the product page clearly identified the item as Final Sale before purchase. Final Sale items are not eligible for a change-of-mind return. This does not limit the help available for a wrong, damaged, or defective product.
Gift cards are not returnable.
Wrong items, product damage, or possible defects
If we sent the wrong item, the product arrived damaged, or the product appears defective, contact us when you notice the problem at support@rcjuice.com and include:
- your order number;
- the product name;
- a short description of the problem; and
- clear photos or video showing the item, packaging, and issue, when practical.
Cosmetic damage limited to the shipping carton or retail box does not qualify as product damage if the product and its included parts are undamaged and complete.
We may request relevant setup details or reasonable troubleshooting. We will then provide the appropriate return, replacement, refund, or warranty instructions.
Return shipping
- Accepted eligible standard, wrong-item, damaged-product, or defective-product return requested within 30 days: RCJuice provides a prepaid return label. This includes an accepted, eligible, unused change-of-mind or customer ordering-error return.
- Used non-defective product: This is outside the standard return promise. If RCJuice approves an exception, support will explain the expected refund and shipping terms before return when practical. The final refund is determined after inspection.
- Product problem reported after 30 days: Contact RCJuice before mailing anything. The issue may be handled under an applicable product or manufacturer warranty. The customer normally pays shipping to RCJuice unless support approves an exception.
Original outbound shipping is not refundable on a change-of-mind or customer ordering error. If your order had free shipping, we will not subtract our original shipping cost from the item refund.
If RCJuice sent the wrong item or the product arrived damaged or defective and the approved remedy is a refund, RCJuice also refunds any original shipping charge the customer paid.
LiPo batteries
Do not mail a LiPo battery until RCJuice gives you shipping instructions. LiPo batteries require ground transport and special handling.
These shipping requirements do not automatically make a LiPo battery non-returnable. The eligibility rules above still apply.
If a battery is swollen, punctured, hot, leaking, physically damaged, or otherwise unsafe, stop using and charging it. Keep it away from combustible material and contact us before attempting to ship it. Do not mail an unsafe battery without carrier-compliant instructions.
Refunds
After we receive and inspect the return, we will email you with the result.
For an approved wrong-item, damaged-product or defective-product return requested within 30 days, RCJuice does not apply a restocking deduction.
If approved, RCJuice issues the refund to the original payment method within five business days after the returned item arrives and is inspected. Your bank or payment provider may need additional time to post it.
If more than 15 business days have passed since RCJuice confirmed that the refund was issued, contact support@rcjuice.com.
Exchanges
Contact us before returning the item. Depending on availability and the situation, we may arrange a replacement or ask you to place a new order after the original item is refunded.
Product problems after 30 days
A problem reported after the 30-day return period may be covered by our One-Year Limited Warranty or an applicable manufacturer warranty. Email support@rcjuice.com with your order number, a description of the problem, and useful photos or video. We may ask you to complete reasonable troubleshooting before authorizing a return.
SKYRC products normally must be received by RCJuice before replacement. For other brands, support may decide after troubleshooting that returning the product is unnecessary. Do not mail anything until RCJuice provides instructions.